Shipping and Returns
30-Day Money Back Guarantee
If you are not satisfied with any product you have purchased from us, you may return it within 30 days of the date of purchase for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund.
If you wish to return your order, you must first obtain a Return Merchandize Authorization (RMA) number.
In order to obtain an RMA number please email our customer service at CustomerService@hollywooddietstore.com or call (888) 382-9696.
- We cannot process or refund packages marked "Return to Sender."
- Refunds will be issued to the same credit card to which they were charged.
- SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE-Customer is responsible for return shipping charges.
- To ensure prompt processing, please send returns to the address provided by customer service along with your RMA number. The warehouse personnel are not allowed to accept packages without an RMA number.